Terms of Service

Version 1.0 Effective Date: January 29, 2026

1. Acceptance of Terms

By accessing and using Closina ("the Service"), you accept and agree to be bound by the terms and provision of this agreement.

2. Description of Service

Closina is a Customer Relationship Management (CRM) platform designed for real estate professionals, featuring AI-powered voice interaction capabilities.

3. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate, current, and complete information during registration.
• You are responsible for all activities that occur under your account.

4. Acceptable Use

You agree NOT to:

• Use the Service for any illegal purposes
• Violate any laws in your jurisdiction
• Infringe on intellectual property rights
• Upload malicious code or viruses
• Attempt to gain unauthorized access to the Service

5. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy to understand our data practices.

6. Service Modifications

We reserve the right to modify or discontinue the Service at any time, with or without notice.

7. Limitation of Liability

The Service is provided "as is" without warranties of any kind. We are not liable for any damages arising from your use of the Service.

8. Termination

We may terminate or suspend your account at any time for violation of these Terms or for any other reason.

9. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws.

10. Contact

For questions about these Terms, please contact: legal@closina.com

⚠️ IMPORTANT NOTICE: This is a placeholder Terms of Service document. Before launching to production, this content MUST be reviewed and replaced by qualified legal counsel familiar with applicable laws in your jurisdiction (GDPR, CCPA, etc.).

Privacy Policy

Version 1.0 Effective Date: January 29, 2026

1. Introduction

Closina ("we," "our," or "us") respects your privacy and is committed to protecting your personal data.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, phone number)
• Real estate license information (optional)
• Brokerage information
• Contact data you enter into the CRM

2.2 Automatically Collected Information

• Usage data and analytics
• Device information
• IP address and location data
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Process your transactions
• Send you notifications and updates
• Improve our Service
• Comply with legal obligations

4. Data Sharing

We do NOT sell your personal data. We may share data with:

• Service providers who assist in operating our platform
• Legal authorities when required by law
• Business partners with your explicit consent

5. AI Voice Features

Our AI voice interaction features process audio data to provide transcription and call management services. Audio recordings are:

• Stored securely
• Used solely for Service functionality
• NOT shared with third parties (except AI processing providers)
• Deletable by you at any time

6. Your Rights (GDPR/CCPA)

You have the right to:

• Access: Request a copy of your data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data ("Right to be Forgotten")
• Data Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please visit your Account Settings or contact: privacy@closina.com

7. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS)
• Encryption at rest
• Regular security audits
• Access controls and authentication

8. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion at any time.

9. Cookies

We use cookies to improve your experience. You can control cookie preferences in your browser settings.

10. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification.

12. Contact Us

For privacy-related questions or to exercise your rights, contact:

• Email: privacy@closina.com
• Data Protection Officer: dpo@closina.com

⚠️ IMPORTANT NOTICE: This is a placeholder Privacy Policy document. Before launching to production, this content MUST be reviewed and replaced by qualified legal counsel familiar with GDPR, CCPA, and other applicable data protection regulations.